xDLx Win-Back Machine · Live Simulation
Turn a quiet patient into a rebooking.
Every clinic has them — people who meant to come back and never did. They don’t need a sales pitch. They need one warm text at the right moment.
H
Harbourstone Physio
Win-Back · sent automatically
Simulation of a text-message conversation. A patient has not visited the clinic in seven months. The clinic’s Win-Back Machine sends a warm, automatic check-in, the patient replies, and the assistant offers times and rebooks them. Result: one lapsed patient recovered as one booked appointment, with no front-desk time.
What just happened
A patient you’d written off, back on the schedule.
No campaign, no discount, no chasing. The system watches for patients who’ve gone quiet, sends one human-sounding check-in in your clinic’s voice, and books whoever replies.
1
Quiet patient spotted
No visit in 7 months — flagged automatically, no list to build.
auto
2
One warm check-in sent
In your clinic’s voice — no guilt, no pressure, never twice.
1 text
3
Rebooked into the calendar
Confirmed, with a reminder set — zero staff time.
done
1 quiet patient → 1 rebooked visit.
They weren’t unhappy — they were just busy. That’s the visit that used to sit in your records forever.
Simulation of the xDLx Win-Back Machine. Every message is automatic — sent from the clinic’s existing phone number.